Job Description: • Candidate should be able to upsell & cross sell travel related services like Air, hotels, car hire, packages & attractions keeping in mind various SLAs like quality, abandon%, AHT, sales conversion & efficient customer service. • Also to be able to respond to customer service inquiries via phone and e- mail. • […]
Job Description • Candidate has to handle ticket related queries/requests in inbound calls, efficient customer service. • Responding to customer service inquiries via phone and e- mail. • Dealing with customers to understand and meet customer requirements, provide solution, handle escalation and ensure closure on a given TAT. • Maintain knowledge of products, pricing promotions, […]
Job Description: • Candidate has to monitor calls and provide regular coaching and mentoring to agents and track low performers in team. • Download and maintain CMS reports related to team staffing, AHT track aux adherence and ensure discipline is maintained in team. • Conduct and manage appraisal discussions (PMS) with agents. • Quality/AHT/Sales/CSAT Metrics […]
Job Description: * Candidate has toInternational/ Domestic Customer handling experience either through Chat/ Email Process * Web site support, Notification, Credit card verification * Comfortable working in rotational shifts. * Candidate should be Diploma /Graduate/ Post Graduate in any discipline/Under graduates/Dropout * Candidate must be fluent in English and Hindi Both languages. Salary: INR 50,000 […]
Job Description: • Candidate should have excellent command over MS-excel and advance formulaes. • Experience in SAP/ Taleo / Publishing Dashboard. • Preparation of daily, weekly and monthly reports including both routine and adhoc reports, ability to grasp business requirements, communicate understanding and apply logical thinking and analytical • Understand and analyze the stakeholders requirement […]