Job Description: • Candidate has to handle customer queries through Phone, Chat and Email. • Provide Level 1 Technical support to end users and Level 1.5 support to ISP Technicians. • Troubleshooting customer issues and provide CSAT driven resolution. • Documenting cases on CRM/Ticketing tools. • Meet process defined SLAs and KRA. • Adherence to […]
Job Description: • Candidate should be Graduate with Good Communication (written/Oral) • Knowledge/expertise on routers, switches, WAN devices, etc. • Specific experience with network administration (routers, switches, firewalls etc) • Preferable Technical certifications like CCNA, etc. • Willing to work in shifts environment. Industry: IT-Hardware & Networking Functional Area: IT Software – Network Administration, Security […]