* Candidate has to work at Technical Assistance Centre Resolving network issues of Enterprise customers
* Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
* Achieve all the defined metrics SLA
* Effective engagement with customer (written verbal) ensure Customer Satisfaction
* Proactive involvement of Technical Leads / Management in resolving critical issues
* Writing Tech documents covering best practices Tshoot approaches for a product/issue.
Industry: IT-Software / Software Services
Role Category: Network Administrator
Role: Network Administrator
Experience : 1 – 6 Years
Location : Gurgaon
Interested candidates can walkin on 03rd December 2016 between 10 am to 2 pm with updated resume & photo id proof
Tower5, Unitech IT SEZ, Tikri,
Sector 48, Near Subhash Chowk.
Sohna Road, Gurgaon.
* Candidate should have Open minded, positive with a flexible attitude
* Willing to work in teams of diverse professional and cultural background.
* Prior troubleshooting experience
* Willing to work in 24*7 Support (Including Night Shifts)
* Prior experience of Voice based technical support
* Excellent communication(written verbal) skills
1) Core : Routing Switching
Basic LAN configuration- Vlans, Trunks, Ether-channels
STP, SPAN, RSPAN, inter VLAN routing.
LAN security- DHCP snooping, dynamic ARP inspection
IP source guard, private VLAN, port security.
Advanced LAN switching concepts- CEF, QoS on catalyst switches, L2PT, Dot1Q tunneling, VSS.
2) Voice Domain
Cisco IM and Presence, Jabber, CUPS, XMPP, Federation.
Signalling Protocols MGCP, H323, Skinny, SIP
Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)
3) Security Domain
Configure Security Appliances ASA
Firewall Initialization, address translation (NAT, Global, Static)
IP routing and VLANs, Access Control Lists, Failover
Security contexts (virtual firewall)
IPsec LAN-to-LAN (IOS/ASA)
SSL VPN (Client/Clientless), Easy VPN (IOS/ASA), CA (PKI)
Remote Access VPN (IOS/ASA), XAuth, Split-Tunnel, NAT-T
GRE and GRE over IPsec, L2TP, SVTI DVTI
Aricent is the world’s #1 pure-play product engineering services and software firm. The company has 20-plus years experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies.
Recruiter Name: Sulabh Verma