Walkin Interview from 1st July to 2nd July 2016
• Candidate has to provide accurate solutions to user problems to ensure user’s productivity.
• Responds to all calls received by the Help Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged.
• Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.
• Informs users of any global problems or system outages.
• Maintains a professional Help Desk image at all times being courteous and helpful.
• Enhances and develops quality support methods and communication skills through coaching and feedback.
Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction.
Industry: IT-Software / Software Services
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: Outside Consultant
Role: Outside Consultant
Experience: 3 – 6 Years
Location: Bangalore, Pune
Interested candidates can walkin on 8th June 2016 from 9 am to 5 pm with updated resume
Arrow Electronics India Pvt. Ltd,
# 159/1, Midford Crescent, Richmond Road,
Landmark: Close to Trinity circle, MG Road
* Graduate with minimum 3 years of experience in a global service delivery team.
* Knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc.
* Excellent written and verbal communication skills.
* Good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the required areas.
* Experience in exercising tact and diplomacy for sensitive situations.
* Aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information.
* Exposure to an Oracle ERP environment is a plus.
* Voice support experience in a Global setup is a must
Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2015 sales of $23.3 billion USD.
Recruiter Name: Vani