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Core Services Hiring – L1 Operations Agent (2nd Dec 2017)

Job Description: • Candidate has to follow documented procedures for incoming client and company requests. • Adhere to the shift schedule to begin each shift promptly and on time. • Actively participate in team meetings and provide input and feedback whenever requested. • Answer and respond to all forms of communication within documented Service Level […]

Core Services Hiring – L1 Service Desk Analyst (2nd Dec 2017)

Job Description: • Candidate will be responsible for managing all incoming Service Requests and Incidents. • Handling incoming and outbound communications with internal company personnel and external communications with the client. • Ensuring Service Requests/ Incidents are assigned and updated in accordance with documented Service Level Agreements. • Follow documented procedures for incoming client and […]

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2018-01-21T22:30:29+00:00