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One97 Communications Walk-in – Quality Team Lead (22nd December 2016)

Job Description: * Candidate has to manage a Team of Quality Evaluators aligned to Process * Keeping Track on Process Trends * Identify bottom Quartile and steps to improve them * Analyze and Report Trends in Agents/Process performance * Implement corrective action plans as and when required * Conducting and facilitating Calibration activity external and […]

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