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Vertex Customer Management India Hiring – Team Leader Operations / Domestic Call Center

puneJob Description: • Candidate should have experience in 20 to 25 size of team handling. • Must have efficient and productive ways to achieve results. • BPO Experience & In-depth knowledge of performance metrics. Salary: INR 1,75,000 – 2,25,000 P.A. Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, […]

Vertex Customer Management India Walkin Interview – Email Chat Support (7th Dec – 15th Dec)

Job Description: • Candidate must respond to Query / Complaint from customers including follow up and close looping (Voice and Email). • Candidate must provide L1 Support: Basic mails using Standard Templates. • L2 Support: Escalations and Non-Standardized responses. • Job involves call back customers for identified cases if required to ensure complete customer satisfaction […]

Vertex Bpo Walkin – Voice / Semi Voice

Job Description: • Candidate has to respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues) • Internal mails from executives on behalf of customer. • Resolving logs received at Customer Service related to Written Correspondence. • Coordination with resolution owners & sending final confirmation/acknowledgement to […]

Vertex Customer Management India Walkin – Email Chat Process & Hindi Voice Process (30th Oct 2017)

Job Description: 1. Email Chat Process – Customer Care Representative: • Candidate has to handle inbound chat & customer queries and service through chat and email. • Responsible to provide timely and effective resolutions to customers through chats & emails. 2. Customer Care Representative (Hindi Inbound Voice Process) i. Inbound Desk: • Candidate has to […]

Vertex Customer Management India Walkin – Customer Care Representative

Job Description: • Candidate has to answer phones and respond to customer requests. • He / She has to provide customers with product and service information. • Identify, research, and resolve customer issues using the computer system and applications. • Follow-up on customer inquiries, if not immediately resolved. • Recognize, document and alert the supervisor […]

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