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Walkin Interview 20th – 22nd September 2016
• Candidate has to keep track of schedule adherence & provide real time Floor Support to agents taking calls
• Handle Escalation and Supervisor calls/sessions and take Tier 1 calls for specific duration to keep yourself updated on the process knowledge
• Motivate the team members to achieve targets set by the company taking the key metrics into consideration.
• Knowledge sharing and address issues of associates through floor walks, live call barging and provide feedback, coaching on the real time/historic basis.
• Take regular sessions briefing mentees on critical issues affecting process as and when directed.
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role: Associate/Senior Associate -(NonTechnical)
Experience: 2 – 5 Years
Interested candidates can walkin on 20th – 22nd September 2016at 10 am with updated resume
Concentrix Daksh Services India Pvt.Ltd.
16th Floor, Building 14 C , DLF Cyber City,
Near Phase 3 Rapid Metro Station
• Strong knowledge of Operating Systems (e.g. Current Windows OS) should have knowledge of basic technical issue (no boot, no internet, Wi-Fi connectivity etc.)
• Knowledge of Telephony/ Devise support Phone, Tablet, Phablet is a pre-requisite
• Excellent communication skills Good understanding of system resources and allocation Flexible to work.
• Open to work in rotating shifts and weekends
• Ability to work under pressure Target Oriented Team Management Skills Good team mentor
• Professional work attitude and eager to learn
• Excellent verbal and written communications skills
• Strong external and management reporting skills
Concentrix Daksh Services India Private Limited,A wholly owned subsidiary of SYNNEX Corporation , Concentrix is a leader in high-value global business services.