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Concentrix Daksh Services Walkins – Assistant Manager Operations (19th – 22nd April 2016)

Job Description

* Candidate has to manage a team of 20-25FTE’s
* Ability to gauge the caliber of agents and train them accordingly
* Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
* Work as a Single point of contact for all non ops departments and identify, evaluate coordinate operational, Admin, IT and HR issues
* To lead a team’s available resources in order to deliver a quality service to customers in line with agreed service standards.

Salary:INR 5,00,000 – 6,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Assistant Manager/Manager -(NonTechnical)

Company Profile:
Concentrix Daksh Services India Private Limited a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services.

Contact Details
Recruiter Name: Praveen
Email Address: thanumalayan.praveen@concentrix.com
Telephone: 9971159337
Reference Id: AM-OPS AU

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