* Candidate has to manage a team of 20-25FTE’s
* Ability to gauge the caliber of agents and train them accordingly
* Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
* Work as a Single point of contact for all non ops departments and identify, evaluate coordinate operational, Admin, IT and HR issues
* To lead a team’s available resources in order to deliver a quality service to customers in line with agreed service standards.
Salary:INR 5,00,000 – 6,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Assistant Manager/Manager -(NonTechnical)
Concentrix Daksh Services India Private Limited a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services.
Recruiter Name: Praveen
Email Address: email@example.com
Reference Id: AM-OPS AU