• Candidate has to greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
• Troubleshoot customer issues related to enterprise / exchange server & cloud computing.
Salary: INR 2,00,000 – 5,00,000 P.A. Incentives + Free Transport
Industry: BPO / Call Centre / ITES
Functional Area: IT Software – Client/Server Programming
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Experience : 1 – 5 Years
Location: Pune, Gurgaon
Interested candidates can walkin directly from 11 am till 5 pm with updated resume
1. Convergys India Services Pvt. Ltd.
RMZ West End, DP Road,
Near Reliance Mart / McDonalds,
Aundh Pune 411007
2. Convergys Recruitment Center
Rajouri Garden, New Delhi,
• Graduate / Under-Graduate with 12 months international calling experience Technical Support.
• Excellent verbal skills in English Language.
• Server knowledge is must.
• Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
• Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
Convergys is a global leader in customer management. Convergys talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,technology, financial services, and government.
Recruiter Name:Bharti Shivhare