– Candidate has to provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
– Support customers across Telecommunication, Meet customer requirements through first contact resolution.
– Work in UK shift; rotational
– Clarify customer requirements; probe for and confirm understanding of requirements or problem.
– Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
– Listen attentively to customer needs and concerns; demonstrate empathy.
– Confirm customer understanding of the solution and provide additional customer education as needed.
– Prepare complete and accurate work and update customer file.
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 3 Years
Interested candidates can walkin in at 10 am with updated resume.
RMZ West End, DP Road,
Near Reliance Mart / McDonalds,
Aundh ,Pune 411007
* Graduates (any stream), 12th pass , BE/ BE Tech Drop out Fresher or Experienced
* Excellent communication and English speaking skill & Knowledge of basic computer operations.
* Ability and willingness to learn.
* Courteous with strong customer service orientation.
* Willing to take up challenges and go extra mile to perform work responsibilities
* Work in UK shift; rotational
Convergys is a global leader in customer management. Convergys talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,technology, financial services, and government.
Recruiter Name: Ashish Garg