* Candidate has to greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
* Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
* Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
* Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.
Salary:INR 2,00,000 – 4,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(Technical)
Experience: 1 – 6 yrs
Interested candidates can walkin at 11 AM with updated resume
Unitech Cyber Park, Ground Floor,
near to HDFC Bank Tower-A, Sector 39,
Gurgaon 122002, Near Huda City Metro Station.
* Any Graduate – Any Postgraduate – Any Undergraduate – Drop out (Fresher/Experienced) / (pursuing with 12 months technical support experience.
* Excellent verbal skills in English Language.
* Server knowledge is must.
* Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
* Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
* Flexible with 24/7 Environment.
* Exam 70-640(Windows Server 2008)
* Exam 70-662(Exchange 2010)
* Exam 70-321(Deploying Office 365)
* Exam 70-323(Administering Office 365)
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,technology, financial services, and government.
Recruiter Name: HR Team
Email : Chandani.Lalwani@convergys.com , Renu.Rautela@convergys.com