* Candidate has to interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.
* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem.
* Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
* Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Salary: INR 1,50,000 – 3,00,000 P.A. Incentives + Free Transport
Industry: BPO / Call Centre / ITES
Role Category: Voice
Role: Associate / Senior Associate – (Technical)
Experience : 0 – 5 Years
Interested candidates can walkin with updated resume
Convergys India Service Private Limited
Address: J1/164, First Floor, Rajouri Garden,
Opp Metro Pillar No 404, New Delhi, India 110001
Candidate Profile: :
* Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.
* Excellent verbal and written communication skills.
* Flexible with 24 / 7 Environment.
Company Profile: :
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government.
Recruiter Name: Mohammed Wamiq