* Candidate has to provide customer service and problem resolution to customer queries over the voice based phone service.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem.
* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
* Confirm customer understanding of the solution and provide additional customer education as needed.
* Prepare complete and accurate work and update customer file.
Industry: BPO / Call Centre / ITES
Salary:INR 2,00,000 – 2,75,000 P.A
Role Category: Voice
Role: Associate / Senior Associate -(NonTechnical)
Experience: 0 – 3 years.
Interested candidates can walkin on 07th November & 8th November 2016 at 11 am – 5 pm with updated resume and Govt. id proof
RMZ West End, DP Road,
Near Reliance Mart / McDonalds,
Aundh, Pune 411007
* Graduates / Undergraduates with Knowledge of basic computer operations.
* Ability and willingness to learn.
* Courteous with strong customer service orientation.
* Dependable with proficient attention to detail.
* Good listening and responding skills.
* Should be willing to take up challenges and go extra mile to perform work responsibilities
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government.
Recruiter Name: Bharti Shivhare