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Convergys India Walkin – Tech Support Service Desk 31st May – 3rd June 2016

Walkin Interview 31st May – 3rd June 2016
Job Description
• Candidate has to handle queries related to technical issues for a end user like resetting passwords, granting access to tools etc.
• Handling calls from internal CVG employees across the globe, reporting technical issues.
• Handling Voice customers and knowledge of international cross culture.
• Knowledge of basic working of Operations systems of Windows, various features and knowledge about computers functioning, command prompt, IP addresses etc.
• Demonstrate flexibility and thinking around isolating a issue of the End user and providing appropriate resolution as per the End user issue.

Industry: BPO / Call Centre / ITES
Functional Area: IT Hardware , Technical Support , Telecom Engineering
Role Category: Technical Support
Role: Customer Support Engineer/Technician
Experience: 1 – 3 Years
Location: Gurgaon , Delhi/NCR(National Capital Region)
Openings: 4

Interested candidates can walkin 31st May – 3rd June 2016 between 3 pm to 6 pm with updated resume
Convergys India Services Pvt. Ltd.
Ground Floor, Bestech Business Towers
Sohna Road, Sector 48
Gurgaon 122 001, Haryana, India

Candidate Profile
• Willing to work in a 24/7 rotational shift environment.
• Effective communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Ability to multi-task and meet timelines on deliverables.
• Certification or courses or Degree in computer Knowledge like BCA/MCA/Btech or Diploma courses in Computer Science or
• Call Centre / Voice Experience will be an added advantage
• Multi Tasking , ability to handle voice/chats and emails

Company Profile
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,technology, financial services, and government.

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