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Cox & Kings Walkin Interview – Quality Analyst Day Rotational (04th Oct & 07th Oct)



Job Description:
* Candidate has to achieve assigned team and individual targets within the stipulated deadline

* Develop short and long term plans for the call centre delivering direction, process improvement, human resource capability and organization support
* Acts as a mentor to call centre team and assist with knowledge transfer
* Prepares and analyzes internal and external quality reports for management staff review
* Participates in customer and client listening programs to identify customer needs and expectations.
* Coach and counsel agents to modify their performance as per requirements
* Set performance improvement goals and identify training needs
* Monitor and measure effectiveness of quality sessions
* Attend calibration sessions and conduct briefings and knowledge assessment tests
* Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information
* Meet Quality Assurance requirements and other key performance metrics

Industry: BPO / Call Centre / ITES
Salary: INR 1,75,000 – 3,75,000 P.A
Role Category: Quality
Role: Quality Assurance / Quality Control Executive
Location: Mumbai
Experience: 1 – 6 Years

Interested candidates can walkin from 6th – 9th October 2016 between 11 am – 5pm with updated resume

Venue Address:
Cox Kings Limited, Vaman Centre,
Marol Makawana Road, Andheri-East,
Mumbai 400059

Candidate Profile:
* Candidate should have minimum 01 Year of experience as a Quality Analyst

* Ability to work both independently and as a team player
* Coordinate with different teams as and when needed
* Well versed with MS- Word, Excel and Internet browsing, with keyboard skills
* Strong organizational, interpersonal, administrative, time management and leadership skills

Company Profile:
Cox & Kings is the world’s oldest travel company with an experience of around 250 years. We operate a wide range of group and individual tours throughout the subcontinent for clients from all over the world.

Contact Details:
Recruiter Name: Riya Philip
Telephone: 91-22-22709100

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2016-12-08T20:06:53+00:00