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Crest Walkins – Customer Support Associate (15th June to 25th June)



Job Description:
We are hiring for Customer Support Service.
Having Walk in from 10am to 3pm till date 25 June.

Job Responsibility:
* The Customer Support team is responsible for:

* Handling critical tasks such as Managing content on Springer.com Assigning ISBNs, Finalizing Prices setting up Email Marketing Campaigns
* Providing email support to Authors / Readers / Instructors / Springer Editorial Production staff.
* Job Specification: Education Experience: Any graduate / Post – Graduate
* Soft Skills : Good Communication skills (English – written and verbal), strong analytical and logical reasoning ability Technical Skills: Good MS Office Typing skills. Email writing skills desirable

Salary: INR 2,00,000 – 3,00,000 P.A
Industry: IT – Software / Software Services
Role Category: Voice
Role: Associate / Senior Associate – (NonTechnical)

Job Description::
* Respond to and manage queries from Authors / Readers / Springer Editorial Production staff
* Responsible for handling purchase / access requests from Teachers, Professors and Students of International Universities
* Manage Content on customer website (product page etc.)
* Co – ordinating with clients and vendors to process emails / email campaigns for Books and Journals
* Keep track of problems in campaign processing and to escalate it to the clients accordingly
* Prepare monthly statistics report for campaigns received and deployed, and to ensure its correctness
* Tackle challenging situations (such as incorrect status, miscommunication etc.) through quick logical response and effective communication
* Responsible for documentation and email template creation
* Monthly reports preparation and attending conference calls
* Follow timelines and deliver within SLA
* Should be flexible enough to learn new projects at a short notice
* Conduct quality audits as per process requirements

Venue:
Tower – 9, Wing A, 5th floor
Magarpatta City SEZ, Hadapsar
Pune 411013, Maharashtra, India

Updated: July 9, 2016 — 1:54 pm
Company:

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2016-12-09T05:47:15+00:00