* Candidate has to provide investigation, diagnosis, resolution and recovery for hardware/software problems.
* Maintain overall ownership of user’s issue service ensuring that they receive resolution within a reasonable timeframe.
* Provide initial assessment of urgency and business impact on all support calls.
* Manage service requests, software installations, new computer setups, upgrades, etc.
* Record incident resolutions in the Help Desk tool.
* Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
* Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, * Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
Industry: IT-Hardware Networking
Salary:INR 2,00,000 – 4,50,000 P.A
Role Category:IT Hardware
Experience: 3 – 4 Years
Location : Pune
Interested candidates can walkin directly between 10 am – 2 pm. with updated resume & a Photo Id Proof
Cross Country Infotech Pvt. Ltd.
301 302, Third Floor, Mayfair Towers I,
C.T.S. No. 28, T. P. Scheme Sangamwadi,
Shivajinagar, Pune 411005
Ph No: 020-64101703/01
* BE Computer / Electronics with minimum 3 years of relevant field bearing similar role and responsibility
* Knowledge on Active Directory, DHCP System Administration,Windows, Linux UNIX environments, Networking (CCNA basics).
* Should have knowledge in troubleshooting Anti-Virus related issues, Troubleshooting Printer related issues,
* Able to resolve day-to-day desktop issues.
* Ability to solve complex technical problems and work in a challenging environment
* Excellent verbal and written communication skills along with strong interpersonal skills
* Understanding of object-oriented analysis and design and skills in database design
Cross Country Infotech, situated in the heart of Pune, Cross Country Infotech Pvt. Ltd. is an Information Technology company that provides innovative IT solutions to the family of Cross Country Healthcare companies in the United States
Recruiter Name: HR