Job Description:
* Candidate will responsible for providing diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
* Diagnosis & resolving of the hardware problems and troubleshooting.
* Verifies warranty entitlement and determines appropriate action.
* Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
* Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Experience: 0 – 4 years
Location: Gurgaon, Bangalore
Interested candidates can walkin at 12 pm to 3 pm with updated resume and a Govt. ID proof.
Venue:
Dell International Services,
Vipul tech Square,
Opp Central Park, Sector Road,
Sector-43, Gurgaon – 122002
Candidate Profile
– Graduate with at least 0 to 5 years of calling experience preferred.
– MBA / MCA with relevant 6 months of work experience are eligible.
– Open to work in rotational / night shifts in a 24 by 7 environment.
– Excellent communication skills.
Company Profile
Dell is a Technology driven company with a unique Dell Direct model.