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Desktop Support Engineer Experience Resume Sample Format – Doc / PDF Template

Sample Resume Format for Desktop Support Engineer Experience – Word / PDF Template

Sample 1

Resume Headline : I have complited Bachler of Art degree with 5 years experiance in IT Administration Mangment currantly i am working with PCS TECHNOLOGY LTD NAGPUR.My working project is Mahindra & Mahindra ltd.Nagpur.
Key Skills : Hardware& Networking
Total Experience : 5 Years
Salary : Rs. 1.30 Lakhs
Current Employer : PCS Technologies Ltd. Nagpur.
Current Designation : DESKTOP SUPPORT ENGINEER
Last Employer : Micropro software solution ltd, Nagpur
Last Designation : Desktop Support Engineer
Current Location : Pune
Preferred Location : Nagpur, Pune
Education : Diploma, no, No

CURRICULUM VITAE

RESUME

Candidate Name

Contact:                                                               Email id:  

TECHNICAL SUPPORT ENGINEER (MIS)

Seeking a challenging and rewarding opportunity with an organization of repute which recognizes my true potential and effectively utilizes/ nurtures my excellent analytical and technical skills

EXECUTIVE PROFILE

  • Competent, diligent and result oriented professional offering over 5.0 years of experience across the IT Network Management, System Administration, Technical Support , gained exposure while working for Mahindra & Mahindra IT, Nagpur (On roll of PCS Technologies ltd) as Technical support Engineer.
  • Possess Rich experience in implementation and administration of business applications, IT strategies and IT infrastructure involving –H/W S/W, communication devices and connectivity across respective branches.
  • Extensive experience in system administration entailing Installation, Troubleshooting, System Recovery and Administration.
  • Rich experience on Windows9x/2K/XP/Vista/2003/Windows-7 comprising of installation, configuration, and administration and troubleshooting, Resource planning, Asset Management.
  • Analytical abilities and creativity to build-up competitive advantage & contribute to the growth of the business. Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely. Excellent temperament to multi-task & coordinate various activities under high pressure and time constraints.

PROFESSIONAL EXPERIENCE

  • Comnet Solutions Pvt. Ltd. – Mumbai. (As Technical support Engineer) Jun15–Till date.

Client: – WNS Global Services, Pune.          

  • PCS Technologies Ltd. Nagpur. (As Technical support Engineer) Jul’13 –May’15.

Client:-Mahindra & Mahindra Ltd.             

Working strategies-

  • Maintained Microsoft Windows 98/XP/NT/2000/2003 servers act as login domain and SAP based application server. User and group administration and profiles. Disk size management. Monitored server reports.
  • Managed workstations connected over LAN having win98, win2000 professional and windows XP, windows 7,windows 8 client operating systems. File sharing and securities. Settings up workgroup printing.
  • Provided technical support for the assigned teams and gave directions to the employees ensuring resolution of problems. I have Installation Ms office 2007,2010 and office 365 configured outlook.
  • Ensured total customer satisfaction by providing quality service that is error free, submitted in a timely manner and communicated effectively.
  • Meticulously handled IT support operations including computer assembling & troubleshooting, LAN networking, cabling & switching, ensuring minimum downtime
  • I have handled Desktop HP 6005 Series, Dell OptiPlex 990 series, with workstation HP Z420.
  • I have handled BMC call log software with call logging in BMC software.
  • I have installation N-computing devices.
  • I have handled Laser printer, Dot-matrix printer, line printer with Installed Network printer.
  • Micropro software solution ltd, Nagpur (As a Technical support Engineer)June’10 – Jul’13

Client: Mahindra & Mahindra Ltd. NAGPUR                                            

Client: VIP industries ltd, Nagpur (BP ERGO ltd)

Working strategies-

  • Responsible for Administration of Windows- 98/XP/NT/2000/2003 & 2008 advanced servers act as login domain and oracle based application server 2003 Server.
  • Responsible for Administration of Thin Client Server & Manage Users.
  • Responsible for Administration Symantec Antivirus Corporate Server Edition on Windows
  • User Administration, Resource management, Hardware troubleshooting, Disk Space availability, Performance monitoring of servers.
  • Network Printer & Plotter configuration and management.
  • Responsible for Administration of Networking Devices such as Intel Switches and wireless devices.
  • User mail management backup & configuration in MS outlook (2000.XP, 2003), Outlook Express.
  • C-TECH HARDWARE & NET SERVICES, NAGPURMAY’09 – JUNE’10

Sr.Service Engineer

The company is involved in Software Development, Hardware and Networking service.                                                                Sales, service, maintenance of computer & all type of related peripherals.

  • AGILE SYSTEMS, NAGPUR  JUNE’08 – MAY’09

Service Engineer

Agile systems incorporated in year-2000, at Nagpur. It is professionally managed company is engaged in providing total IT solutions for domestic & other markets.

QUALIFICATION:
Examination Board/ University College Year Of Passing Percentage
S.S.C. NAGPUR K.V. Chaugan. Mar-2004 54.26%
H.S.C. NAGPUR K.V. Chaugan. Mar-2006 51.00%
Bachelor in Art (BA final) RTMU, Nagpur. R.S. Mundle  college, Nagpur Mar-2011 46.60%

Certificate & Courses

  • Certificate course MCP
  • Cisco Certificate Network Associated (C C N A)
  • Network Infrastructure
  • Hardware and Networking Courses
  • Maharashtra state certificate in Information Technology (MS-CIT).

Personal Details:

Date of Birth:

Languages Known:

Hobbies:

Marital status:

References:

Date: – _______________                                                                                                     Yours Faithfully,

Place: _______________                                                                                                    (Candidate Name)

Download Sample 1 Resume Desktop Support Engineer Experience – Word Format / PDF Format


 Sample 2

Resume Headline : Desktop Support engineer working for Wipro Infotech providing system, network , server support capable of explaining complex issues in easy-to-understand terms to the users.
Key Skills : ASP.NET, SQL, HTML,CSS
Total Experience : 2 Years, 5 Months
Salary : Rs. 1.70 Lakhs
Current Employer : Acute Informatics Pvt Ltd
Current Designation : Desktop Support Engineer
Last Employer : Perfect Computer Network
Last Designation : Desktop Support Engineer
Current Location : Allahabad
Preferred Location : Delhi / NCR, Gurgaon, Noida
Education : B.Tech/B.E., MBA/PGDM

CURRICULUM VITAE

Candidate Name
Address:

Mobile No:
Email:

Job objective
A hardworking, self-directed IT professional, with proficiency in PC troubleshooting and basic network troubleshooting, seeks a position of a Desktop Support Engineer in a competitive customer-centric setting.

Summary of qualifications

  • Proven ability to successfully handle routine network operations such as troubleshooting issues pertaining to user access management, software installation, system backup, and printer setup, among others
  • Proven expertise in providing active directory services, antivirus support, asset and configuration management, and remote troubleshooting of incidents, among others
  • Innate ability to learn new methods and skills and apply them aptly
  • Ability to work successfully in fast-paced IT environment, independently and as a part of large teams
  • Impressive interpersonal and communication skills

Technical skills

  • Windows XP, Windows 7, Windows 8, Windows Server 2008
  • Active Directory
  • MS Internet Information Server, MS Office 2007 and 2010
  • MS Outlook
  • McAfee, eScan, and other Antivirus Software

Professional experience

  1. Acute Informatics Pvt. Ltd., Allahabad, 02-July-2014 to Till Now

Desktop support engineer L2

Responsibilities include:

  1. Desktop Support:
  • Handling routine desktop support issues, which include installing and re-installing Operating Systems (OS) and applications, configuring devices, MS-Office, MS-Outlook, and Acrobat Reader, among others
  • Installing desktop and hardware such as CD-ROM, and Wireless cards, among others
  • Communicating directly with customers on phone and via emails to address their issues
  • Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues
  • Call Logging & Escalation using E-helpdesk Portal for outstation users.
  • Scheduling and attending periodic service review meetings with customers to identify gaps and resolve support issues
  • Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.
  • Communicate with vendor for providing hardware support.
  • Supporting users and network administrators over the telephone and by email
  • Configuration and testing of any new hardware and software.
  • Configuring video conference & projector
  • Taking backups & restore data of users
  • Configuring print devices (network and local) on desktops
  • Providing remote support through RDP, Ammy Admin and Team viewer
  • Provide software support like Lotus Notes, SAP, Zimbra mail etc.
  • Configuration & troubleshooting Mails (lotus client, MS-outlook & Zimbra mail) configuration like Lotus notes Archive process, Zimbra Desktop Mail configuration, Outlook Mail Configuration.
  • Android and Windows Phone mail client configuration
  • Providing anti-virus support
  • Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and Laptop.
  1. Network Support
  • Providing L1 network support which includes configuring IPs and basic handling of switches, among others
  • Punching and Crimping in UTP Cable, RJ45 Connectors
  • Troubleshooting network connectivity (LAN) issues
  • Manage Network asset as well deploy new infrastructure if required.
  • Responsible for networking, design, installation and maintenance services.
  • Configuring TCP/IP properties and mapping network drive
  • IP Camera setting, configuration and network infrastructure development.
  • PLC Networking and Data Communication
  1. Server Support
  • Installation & Maintenance of Desktop & Laptop in Workgroup and Domain Model.
  • Creating and managing shared folders to the users.
  • Creation, updating and deletion of user account in AD Directory.
  • Managing user logon details.
  1. 2. Perfect Computer Network, Jaunpur UP, 01-Sep-2013 to 30-June-2014

Desktop support engineer L2

Responsibilities include:

  • Handling routine desktop support issues, which include installing and re-installing Operating Systems (OS) and applications, configuring devices, MS-Office, MS-Outlook, and Acrobat Reader, among others
  • Providing L1 network support which includes configuring IPs and basic handling of switches, among others
  • Troubleshooting network connectivity (LAN) issues
  • Installing desktop and hardware such as CD-ROM, and Wireless cards, among others
  • Providing anti-virus support
  • Configuring print devices (network and local) on desktops
  • Communicating directly with customers on phone and via emails to address their issues
  • Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues
  • Scheduling and attending periodic service review meetings with customers to identify gaps and resolve support issues
  • Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization

Education

  • Bachelors in Computer Science & Engineering, Uttar Pradesh Technical University (2007)
  • Intermediate from UP Board (2007)
  • High School from UP Board (2005)

Personal Details

Father Name:

Date of Birth:

Gender:

Nationality:

Marital Status:

Language Known:

Download Sample 2 Resume Desktop Support Engineer – Word Format  / PDF Format

Updated: December 30, 2017 — 5:36 pm

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2018-01-22T02:38:30+00:00