– Answer inbound calls from customers efficiently.
– Comprehend the issue, search on Knowledge Management 3) Tool and communicate/narrate effectively.
– Utilize professional techniques to retain & delight customers.
– Use of soft skills – Listen, Empathy, Courtesy etc.
– Provide quality service & resolve concerns efficiently & professionally.
– Collect on past due invoices using problem solving-solving and logical reasoning.
– Maintaining customer’s profile.
– Receive phone calls to collect / resolve delinquent customer queries.
Experience: 1 – 5 Years
Industry Type: BPO / Call Centre / ITES
Role: Associate/Senior Associate -(NonTechnical)
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Compensation: 1,00,000 – 3,75,000 P.A. incentives
Interested Candidates can walkin 21st – 26th November 2016 from 10 am – 4 pm
Genpact 22A, sector 18,
udyog vihar, gurgaon;
nearest metro station : Iffco chowk.
– Bring along two updated CV,passport size photograph,Original govt ID proof
1. Graduate with Excellent communication skills.
2. Candidate should be able to handle the pressure.
3. Collection experience will be an added advantage.
4. Ability to work independently to achieve goals and targets.
Genpact designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500.