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Genpact Walkin – Process Associate / Voice Process / Domestic 12th November 2016

Walkin Interview on 12th November 2016
Job Description

Semi-Technical Voice Process
* Candidate has to deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
* Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
* Candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations.
* Excellent command over English – fluency in spoken English and good written English, customer service skills and high energy levels
Work Location – Cyber City, Gurgaon
Shifts – Rotational

US Collections :
* Candidate has to make outbound calls to collect dues from the customer.
* Review accounts and call on delinquent customers.
* Excellent communication skills & should be able to handle pressure.
* Salary Upto – 3.5Lacs

Australian Customer Service:
* Candidate required to handle credit card and banking related Queries.
* Able to resolve and give appropriate solutions to the customers.
* Excellent communication skills & should be able to handle pressure.
* Salary Upto – 3.5Lacs

Domestic Customer Service ( Insurance and Banking)
* Candidate has to provide excellent customer service to our customers.
* Good communication skills & should be confident and a team player.
* Responding to Inbound Customer queries over the phone.

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Location : Gurgaon

Interested Candidates can walkin on 12th November 2016 from 10 am to 3 pm with updated resume
Hotel Central Blue stone,
Opposite Huda city,
metro station sec -29,
Next to Hotel Clarens Hotel.
Land mark : K.R Mangalam School.

Company Profile
Genpact designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries.

Contact Details
Recruiter Name: Shivani.T

Call – 9953637262 / 9205974513
Updated: November 11, 2016 — 2:08 pm

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