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GlobalLogic Technologies Walkins – Email & Chat Support (11th August 2016)

GlobalLogic Technologies Walkins – Email & Chat Support (11th August 2016)

Job Description:
* Candidate has to provide chat, email support to resolve user problems with proactive troubleshooting.
* Follow predefined (as trained) support procedures and policies
* Master the use of our support channels, processes & tools
* Identify and report Partner/user issues & feedback through appropriate channels.
* Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
* Effectively and judiciously escalate issues with clear communication

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, Customer Service
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate – (NonTechnical)
Experience: 1 – 5 Years
Location: Gurgaon
Openings: 8

Interested candidates can walkin 21st March 2016 between 9 am to 2 pm. with updated resume

Venue Address:
GlobalLogic Technologies Ltd
Plot No – 431, Phase – 3, Udyog Vihar

Interview Process:
1- Written Test – 1 hour ( Communication Assessment )
2- Typing speed test – 1 Minute
3- Face to Face Interview

Candidate Profile:
* Graduate with 1 year relevant work experience in product support via Chat & email.
* Strong analytical, problem solving and troubleshooting skills
* Capable of thinking critically
* Attention to detail with the ability to complete a large volume of work quickly and independently
* Ability to work collaboratively in a diverse team environment.
* Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
* Excellent written communication skills in English for email and chat support channels
* Good interpersonal skills and forward-looking attitude

Company Profile:
GlobalLogic is an offshore software R&D services company with a headcount of 8500+ world-wide and has headquarters in McLean, Virginia and San Jose, California.

Contact Details:
Recruiter Name: Madhu Tiwary
Telephone: +91-9818412244
Reference Id: PSO 2016

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