• Candidate has to do registration & Scheduling for client examinations.
• Follow escalation procedures for issues uncontrollable at CSR level.
• Updating different trackers like End User complaint tracker etc.
• Implementing feedback given during monitoring sessions by PICs / Team Leads.
• Appropriate documentation on client CRM.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 4 years
Interested candidates can walkin on 27th Dec 2017 (Wednesday) to 29th Dec 2017 (Friday) at 10 am to 5 pm with 2 copies of updated resume & Govt ID.
N5 Building, A-22,
Sector – 60, Noida,
Uttar Pradesh – 201301
* Candidate should be Graduate with good verbal and written English.
* Basic computer/ internet navigation skills.
HCL Technologies is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. The company has offices in 34 countries including the United States, European countries like France and Germany, and Northern Ireland in the United Kingdom.