• Candidate has to work within the Web Chat team to provide online support for a leading fixed, mobile and broadband telecommunications Customer.
• He / She has to deal with wide range of queries related to Technical, Sales & Service.
• Review and ensure processes are in compliance with internal policies and external regulations.
• Respond to escalated issues regarding performance and quality.
• Strong analytical skills and desire to research problems to seek resolution.
Salary: INR 1,00,000 – 2,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Experience: 1 – 5 years
Interested candidates can walkin on 30th May & 31st May, 2017 at 11 am to 6 pm with updated resume, Passport size photograph & Govt ID.
Chuck Gajaria Farms,
Hcl It City,
* Candidate should be graduate having at least 15 years(12th + 3 yrs) of education with minimum 1+ years of experience is required in Customer support/Customer service/Back office/Non voice Process.
* Minimum 1+ years of experience is required in Customer support/Customer service/Back office/Non voice Process.
* Prior experience in Chat process or Sales would be preferable for this opening.