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HCL Technologies Walkin – IT Infrastructure Domain 20th – 23rd September 2016 - Archieved

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Walkin Interview 20th – 23rd September 2016
HCL Technologies hiring for IT Helpdesk (Service Desk) / DC Ops / GAM (Global /Identity Access Management)
1) Service Desk
2) Data Center Operations
3) GAM (Global /Identity Access Management)

1. Service Desk (IT Helpdesk)

– 0.6 months – 4 years (Expertise in Technical support,Technical troubleshooting,IT helpdesk /service Desk with excellent Communication)
Role – Sr.Analyst
Location – Chennai / Bangalore / Noida

Job Description 
– Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
– Route problems to internal 2nd and 3rd level IT support staff.
– Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
– Administer and provide User account provisioning.
– Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\’s.
– Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

2) Data Center Operations

– 0.6 months – 4 years (Expertise in Technical troubleshooting,Server monitoring,ITIL, Monitoring tools,Active Directory,Incident Management,Ticketing tool and excellent Communication skill)

Location – Chennai / Noida / Hyderabad / Bangalore
Role – Sr.Analyst

Job Description 
– Candidate should have relevant experience on server support and ticketing tools
– Good knowledge in UNIX, Windows and basic knowledge in Networks
– Experience on production UNIX and WINDOWS servers.
– Fundamental knowledge of Networks
– Good troubleshooting Skills
– Exposure to any monitoring/ticketing tool, VERITAS Netback up and Backup Exec.
– Good communication skills.
– Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
-Manages the team in his / her respective shift.
– Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.

3) Global Access Management / Identity Access Management

– 3 years – 7 years (Expertise in GAM,Global Access Management, Identity Access management,user account access,User access management,Active directory, & Communication skill)
Location – Chennai
Role – Sr.Analyst

Job Description –
– Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc.
– Create and administer LAN accounts of the users
– Administer various shared resources e.g. Distribution Lists, Directories
– Creation of New Directories as per the customer guidelines and grant permissions on them.
– Setting up servers as per the client standards and granting permissions on them.
– Creation, modification and deletion of user accounts on AIX Servers
– Creation, Modification and deletion of user accounts on Mainframe/RACF

Excellent English communication is mandatory
CTC will not be a constraint if you are the right candidate.

Salary : INR 1,00,000 – 5,00,000 P.A
Industry : IT-Hardware & Networking
Functional Area : IT Hardware , Technical Support , Telecom Engineering
Role Category : Technical Support
Role : Technical Support Manager
Experience : 1 – 3 Years
Location : Chennai / Bangalore / Noida 

Interested Candidates can walkin on 20th – 23rd September 2016 between 10 AM – 2 PM

1. HCL Technologies
#4/293 Arihant Sterling Technopolis
OMR Road (Opp to MAX Showroom)
Documents to Carry
1. Hard copy of your updated resume with *****SOWMIYA** ** marked on top
2. Hard copy of this mail
3. Valid Govt . Auth. ID Proof (Original & Xerox Copy)
4. Passport size photographs (3 copies)

Company Profile
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage startups, the HCL enterprise currently comprises of three companies in India .

Contact Details
Recruiter Name: Sowmiya KS
Call: 04443957514

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