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HCL Technologies Walkin – Technical Support L1 & L2



1. DCOPS L1 L2 (Server Monitoring experience is mandatory)
– Minimum 6 months of relevant experience in server monitoring tools is mandatory
Job Description
–  Candidate must have relevant experience in server monitoring tools on server support ticketing tools
–  Good knowledge in UNIX, Windows and basic knowledge in Networks
–  Experience on production UNIX and WINDOWS servers.
–  Ready to work in only Night Shifts (24x7x 365 model)
–  Fundamental knowledge of Networks
–  Incident/Problem/Change Concepts ITIL Principals.
–  Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
–  Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning other project management initiatives with the vendors, partners, internal teams external customers (only in absence of a service desk)

2. Service Desk: International Voice technical support
– Experience : 6 Months – 6 Years (Relevant Exp. Mandatory, ok to work in 24*7, Rotational shifts)

3. GAM: Active Directory Exchange Servers Profile
– Experience: 6 Months – 6 Years (Relevant Exp. Mandatory, ok to work in 24*7, Rotational shifts, Partial Voice support,interaction with international clients)

4. RDS: Remote Desktop Support (Excellent Communication Skills)
– Experience: 4 Years – 6 Years ( Relevant Exp. Mandatory, ok to work in 24*7, Rotational shifts, Partial Voice support,

interaction with international clients)

Salary: INR 2,00,000 – 5,50,000 P.A
Industry: IT-Software / Software Services
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Qualification: Graduation
Openings: 50

Interested candidates can walkin on 1st October 2016 from 10 AM to 3 PM
Venue
HCL Technologies,
B-39, Sector 1 Noida,(Near Noida Sec- 15 Metro Station)
Tower B, 4th Floor, Left Wing.

Mandatory Documents are to be carried:
– Updated resume
– Original 2 Xerox copies of ID Proof
– Interview call letter
– 2 Passport size photographs

Company Profile
HCL Technologies Limited

Contact Details
Recruiter Name: Pragya Kaushik
Email: pragya_k@hcl.com
Telephone: 9560534292
Reference Id: Technical Support L1 & L2

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2016-12-05T18:37:57+00:00