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HCL Technologies Walkins – Work Force Management Freshers / Experienced (15th Nov & 18th Nov)



Job Description :
* Candidate has to involve Monitoring Real time adherence Alerts, Conduct real-time analysis of all metrics for multiple Lines of Business – Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements, etc.

* Making recommendations and routing changes based on observations.
* Interface with business unit management for escalation of service-impacting issues.
* Contingency Planning, Bridge Call Handling, Floor Management
* Analyze schedule efficiency measurements as well as key indicators such as service level, for continuous improvement.
* Analyze schedule efficiency measurements as well as key indicators such as service level, for continuous improvement.
* Ensure all required data is tracked and trended on a continuous basis and Re-allocate changes in staffing level.
* Require candidates with Excellent communication skills.

Industry: BPO / Call Centre / ITES
Role Category: Associate / Senior Associate -(NonTechnical)
Role: Associate / Senior Associate -(NonTechnical)
Experience : 0 – 2 Years
Location : Chennai

Interested candidates can walkin 15th – 18th November 2016 from 10 am – 3 pm carry a copy of resume along with their passport size photograph and last 3 months salary slips.

Venue Address :
Navins WSS Towers,
HCL Business Services
1st Floor, 107, Harris Road, Pudupet,
Near Casino Theatre, Chennai – 2, Chennai, Tamilnadu – 600002,
India

Company Profile:
Founded in 1976 as one of India’s original IT garage start-ups, today the HCL Group has expanded to four companies in India – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL Talent Care. The group generates annual revenues of over US$ 6.5 billion with more than 110, 000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.

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2016-12-03T09:37:29+00:00