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Hewlett Packard Enterprise Walkins Senior Tech Support Rep -L2

Job Description
* Candidate has to provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps
* Identifies training needs and occasionally provides training for help desk analysts
* Aid knowledge transfer within the group
* Remain well versed in help desk policies, procedures, standards and documentation
* New account creation / modification / deletion in UAM related roles
* Supporting password resets and account unlocks in roles requiring higher permission levels
* Log/Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to

customers on call status
* Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate
* Adhere to Policies Procedures and work to achieve individual and team goals
Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and

trademark legislation
* Demonstrate competent technical skill set hands on technical support experience
* 2.5 years of relevant experience is MUST

Salary: Not Disclosed by Recruiter
Industry: IT-Hardware Networking
Functional Area: IT Hardware , Technical Support , Telecom Engineering
Role Category:Technical Support
Role:Technical Support Manager
Qualification: Graduates

Interested candidates can walkin from 15th & 16th April 2016 10.30 AM to 2 PM with updated resume
HiRePro Consulting Pvt Ltd.
HP Recruitment Center
#8, SBI Colony, 7th A Main,
3rd Block, Koramangala,
Bangalore – 560034
Karnataka, India
Landmark : Near to Toshiba office on the Service Road.

Documents to be carried for interview.
Please carry 2 passport Size photograph along with a ID proof, copy of the email and resume and carry all your original

documents (10th 12th PDC and experience letters)

Company Profile:
Hewlett Packard Enterprise believes in technology , can create new possibilities for people around the world

Contact Details
Recruiter Name: Hewlett Packard Enterprise
Reference Id: 1528885

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