Job Description:
• Candidate should know throughput calculation like attrition, shrinkage.
• Handle the team weekly reviews and encourage the team to meet organizational goals
• Responsible for staff retention within the team.
• Aware of KRAS, KPIs, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.
• Handle the team weekly reviews and encourage the team to meet organizational goals
Salary: INR 5,50,000 – 6,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Experience: 3 – 4 years
Location: Chennai
Interested candidates can share their updated resume on HarshiniM1@hexaware.com
With the following details
– Experience as TL on paper:
– Experience in Voice as TL:
– Experience in Domestic/International Process:
– Current CTC:
– Expected CTC:
– Highest Qualification:
– Notice period:
– Span handled:
Company Profile:
Hexaware Technologies is the wholly owned subsidiary of Hexaware Technologies. They are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia.
Contact Details:
Contact Person: Harshini Murugan
Call: 91-8220775553