* Candidate has to manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity.
* Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
* Ensure all Company policies and procedures are implemented consistently and fairly.
* Managing an average team size of 20 members.
* Need to be approachable and supportive towards the team. Also should have the ability to motivate the team in a right way to get the targets met.
* Good knowledge & understanding on customer care processes and techniques
Salary: INR 2,00,000 – 3,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader -(NonTechnical)
Role: Team Leader – (NonTechnical)
Experience: 2 – 7 Years
Interested Candidates can walk in for interview on 10th September 2016 between 11 AM to 2 PM with updated resume
1st Floor,Novel Tech Park (NTP),
Behind Hyundai Motors, Kudlu gate,
Hosur Main Road, Bangalore.
Land Mark: Behind EKA Hotel.
HGS has grown 10 times in the last years and have deep domain expertise in providing BPO services to Healthcare, Telecom, Banking, Financial Services, Insurance, Consumer Goods and Consumer Electronics sectors amongst others.
Recruiter Name: Navya