* Candidate has to manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity.
* Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
* Ensure all Company policies and procedures are implemented consistently and fairly.
* Managing an average team size of 20 members.
* Need to be approachable and supportive towards the team. Also should have the ability to motivate the team in a right way to get the targets met.
* Good knowledge & understanding on customer care processes and techniques
Salary: INR 2,00,000 – 4,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader -(NonTechnical)
Role: Team Leader – (NonTechnical)
Experience: 3 – 8 Years
Interested Candidates can walkin between 10 AM to 4 PM with updated resume
2nd Floor, Nandhi Toyota,
7th Mile, Krishna Reddy Industrial Area,
Kudlu gate, Bangalore
HGS has grown 10 times in the last years and have deep domain expertise in providing BPO services to Healthcare, Telecom, Banking, Financial Services, Insurance, Consumer Goods and Consumer Electronics sectors amongst others.
Recruiter Name: Navya