• Candidate has to receive and resolve inbound customer support queries via a phone queue or web tickets.
• He / She has to handle and resolve customer queries via inbound phone calls, emails or web chat.
• Provide support on non-technical & account management inquiries.
• Maintain awareness of competitive activity and opportunities for product development.
• Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 4 years
Interested candidates can walkin on 24th Oct to 25th Oct, 2017 at 10.30 am to 4 pm with updated resume & Govt ID.
Infosys BPO – Kapil Towers,
B -Wing 45, Dr. Ambedkar Road,
Near-RTO Office, Sangam Bridge
Pune – 411 001
* Candidate with at least 2 years of total experience in customer support industry including (voice, customer service)
* Graduate /PG Freshers 2017 & willing to Work in 24/7 shifts.
* Strong written and verbal communication & PC skills.
Infosys BPO is the business process outsourcing subsidiary of Infosys, was set up in April 2002.
Recruiter Name: Kunal/Shradha