* Candidate has to manage a large and diverse team of CSA’s & Team Members working towards per-defined targets
* Responsible for maintaining discipline and absenteeism of team on the floor,staff retention within the team
* Identify training / coaching needs of the team members/Team Leaders and provide the same to the Manager
* Assist new members of the team by updating knowledge & bridge process gaps
Salary: INR 2,00,000 – 5,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Assistant Manager/Manager -(NonTechnical)
Experience: 1 – 6 Years
Interested candidates can walkin odirectly from 10 am with updated resume
Intelenet Global Services (Formerly Serco Global Services)
Intelenet Global (Serco) BPO
Giga space IT Park, 5th Floor, Alpha 2,
Viman- Nagar, Pune-411014
* Graduate with good communication skills.
* Min 1years of exp on paper & Relevant BPO exp for Enterprise Back office (Email & Chatting) Backend Process
* Good Exposure in Team Management, Sr. Team Leader, Acting Assistant Manager.
* Excellent understanding of Customer Service & Quality focus
Intelenet Global Services Private Limited Sparsh Bpo Services Ltd is a subsidiary of Intelenet.
Recruiter Name: Anshu Verma
Reference Id: Anshu Verma