* Candidate has to Manage a large and diverse team of Quality working towards pre-defined targets
* Responsible for maintaining discipline and absenteeism of team on the floor
* Ensure prompt and accurate service and achievement of targets
* Conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
* Identify training / coaching needs of the team members and provide the same to the Manager
* Assist new members of the team by updating knowledge & bridge process gaps
* Be directly responsible towards fostering the development of team by motivating them
* Ensure team achieve productivity and quality roster adherence
* Ensure the professional and ethical conduct of team members
* Accountable for smooth flow of operations
* Coordination between Managers and Team Members
* Abide by companies and clients Information Security policies.
Salary: INR 3,25,000 – 4,25,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Experience: 1 – 5 Years
Interested candidates can walkin from Monday to Friday at 11 AM to 5 PM with updated resume and an ID Proof.
Intelenet Global Services
Plot No 17, Sector 18, Sarol mod
Contact Person: Mohan Chand
* Graduate fom any stream
* Good communication Skills.
* Min 2+ year of exp as Quality from Outbound & inbound process.
* Good analytical skills in English
* Time Management
* Ability to work well in and promote a team environment
* Excellent understanding
Intelenet Global Services Private Limited is the largest domestic BPO formerly known as Serco BPO
Recruiter Name: Mohan Chand
Email : firstname.lastname@example.org
Reference Id: QA FA1