• Candidate has to manage a large and diverse team of CSAs working towards pre-defined targets
• He / She will be responsible for maintaining discipline and absenteeism of team on the floor
• Ensure prompt and accurate service and achievement of targets
• Conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
• Identify training / coaching needs of the team members and provide the same to the Manager
• Assist new members of the team by updating knowledge & bridge process gaps
• Coordination between Managers and Team Members
• Abide by companies and clients Information Security policies.
Salary: INR 4,00,000 – 5,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Experience: 2 – 4 Years
Interested candidates can walkin on between 11 AM to 5 PM with updated resume,Original Photo ID proof
Intelenetglobal (Serco) BPO,
Plot no 17,sec 18, sarol mod
• Candidate should be Graduate fom any stream with good communication skills.
• Min 2+ year of exp as TL from Outbound & inbound process.
• Good analytical skills in English
• Ability to work well in and promote a team environment
Intelenet Global Services Private Limited is the largest domestic BPO formerly known as Serco BPO
Recruiter Name: Mohan Chand
Reference Id: Mohan Chand