• Candidate should have experience in handling all the Mobile Network related technical complaints within SLA.
• Monitor and trend analysis on customer technical complaints and coach care team to have effective probing questions for first call closure.
• Regular review with CS managers along with business operations to improve operational efficiency.
• Trigger incident to GTAC based on the customers technical complaints and follow-up for closure by regular review.
• Review the incidents with the concern stakeholders.
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming , Maintenance
Role Category: Other
Experience: 0 – 1 years
Interested candidates can walkin on 27th Oct 2017 at 11 am with updated resume & Govt ID.
3rd Floor, Espee IT Park, No.5
Jawaharlal Nehru Road,
Ekkatuthangal, Chennai 600032
Landmark: near Oil Petrol Bunk
– Initial Screening.
– Online Aptitude (English, Reasoning, Quants)
– Technical Interview.
– HR Discussion.
* Male Candidate should be BE (ECE), ME (Communications) 2016 or 2017 passed outs and Consistent 70% and above marks throughout 10th, 12th, UG / PG.
* Willing to work in rotational shifts.
* Candidates must be willing to sign a 3-Year service agreement which is Non-breakable.
Lycamobile has fast become a global brand synonymous with connecting customers with their loved ones across oceans, borders and networks at the cheapest possible price.
Recruiter Name: Nagarajan Sekar
Email Address: email@example.com