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Murugappa Walk In Interview – Quality Analyst Customer Services (14th September)



Job Description:
* Candidate need to evaluate calls (Inbound / Outbound) / case management as per the defined quality standards
* Recommend training needs based on the evaluation data
* Provide feedback and cross check if the same error re – occurs
* Handle inbound calls for 4 hours in a week
* Draw out trend analysis agent – wise and process – wise / center wise for process improvements and agents skill enhancement
* Conduct weekly quizzes and maintain scores of the same
* Ensure calls are handled as per the prescribed quality standards
* English and Hindi are mandatory. Additional language would be an added advantage

Industry: Insurance
Role Category: Quality Assurance / Quality Control Executive
Role: Quality Assurance / Quality Contrsume

Interested candidates can walkin on 14th September 2016 between 11 am – 1 pm with updated resume

Venue Address:
Cholamandalam MS General Insurance Company Ltd.
2nd Floor, No.2, N.S.C. Bose Road,
Chennai, Tamilnadu,
India

Company Profile:
Cholamandalam MS General Insurance Company Ltd. is a Joint Venture between Murugappa Group and Mitsui Sumitomo Insurance Group of Japan.

Contact Details:
Recruiter Name: Persia
Telephone: 91 – 44 – 30445653
Email : persiaj@cholamsispl.com
Reference Id: QA CRM

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2016-12-05T02:24:55+00:00