* Candidate has to send out feedback mailers for every call / email audited.
* Send out Daily Weekly Reports to the stake holders.
* Conduct huddles with the agents supported.
* Prepare monthly TNI for the employees.
* Design and implement strategies to enhance the performance of the agents.
* Handle any other associated task that might come up in the day-to-day affairs
Industry:Internet / Ecommerce
Role:Quality Assurance / Quality Control Executive
Experience:1 – 5 Years
Interested candidates can walkin from 25th – 27th October 2016 between 10 am to 1 pm with updated resume, passport size photograph
One97 Communications Ltd,
Paytm, B-121, Sector 5,
* Candidates with minimum 1 years experience in Customer Service domain
* Presentation skills People Orientation skills
* Effective communication and able to share feedback with agents
* Experience is Quality Audit and Floor Support.
* Coordinate with operations to prepare TNA (Training Need Analysis).