* Candidate has to plan and manage the operational activities of the IT Helpdesk/Service desk team, ensuring the team is delivering great customer service, is meeting Service Level Agreements (SLAs) and is managing incident restoration.
* Ensures that service levels are achieved in line with contracts and that customer expectations are met or exceeded
* Assists in researching, analyzing, communicating, and diagnosing problems with client systems including PC, thin clients, hardware/software, servers, peripheral equipment, printers and networks.
* Produce SLA exception reports and investigate the root cause of the SLA breach
* Build services relationship with customers and conduct service reviews for customers
* Review performance reports, service improvements, service quality and processes
* Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and meets the SLAs
Salary: INR 3,00,000 – 6,00,000 P.A
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Team Lead/Technical Lead
Role: Team Lead/Technical Lead
Experience: 3 – 7 Years
Interested candidates can walkin on 8th October 2016 at 11 am with updated resume
2nd Floor, DHFLVC Silicon Towers,
Madhapur Road,, Kondapur,
* Candidate having strong knowledge and working experience on any industry best IT ticketing tools (remedy/service now/summit etc.)
* Experience in managing end to end service desk operations
* Strong knowledge on ITIL frame work
* Knowledge in TCP/IP and general Networking Issues
* Strong communication skills, both verbal and written, in technical and non-technical topics; Ability to communicate effectively with individuals at all levels of responsibility
* Ability to interface with QuisLex internal users and technical / IT staff
QuisLex is an award-winning managed legal services provider specializing in executing complex document review, contract management, and compliance projects for leading corporations and law firms throughout the world.
Recruiter Name: HR
Email : firstname.lastname@example.org