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Redbus.in Walkin – Team Leader 7th – 9th September 2016



Walkin Interview 7th – 9th September 2016
Job Description
* Candidate has to administer performance management by diagnosing improvement opportunities, monitoring and providing
effective feedback, coaching, professional development, and corrective action plans.
* Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to
improve performance levels and meet objectives.
* Develop sales skill of each customer service executives to drive revenue growth.
* Review call center statistics to measure staff performance and the need for improvement.
* Leading workflow distribution and floor management to ensure service levels are satisfied.
* Hiring, developing, motivating, coaching, evaluating and retaining qualified staff.

Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 3 – 6 Years
Location:  Bangalore
Opening: 3

Interested candidates can walkin on 7th – 9th September 2016 from 10am to 1 pm with updated resume
Venue
redBus No. 33, 3rd Main,
7th Cross, Domlur Layout,
adjacent to Hyundai service center,
Bangalore, Karnataka – 5671.

Candidate Profile
* 4-6 Years of Experience in call center and min 2 yrs exp as team leader
* Graduate / 10 + 2 if they have relevant work experience.
* Excellent communication (oral & written), interpersonal skills.
* Should have negotiation skills to deal with different kinds of customers and different situations.
* Candidate should be very fluent in speaking English, Hindi & any 2 South Indian language (Tamil, Telugu & Kannada)

Company Profile
redBus is the largest OTA in India in transaction volumes (with the exception of the monopolistic IRCTC). It is the pioneer
in the online bus ticketing industry with a dominant market leadership. Since inception, over 40 million bus tickets have
been transacted on redBus and its platforms.

Contact Details
Recruiter Name: Arun Bharathan
Telephone: 08030916693

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2016-12-10T18:28:14+00:00