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Reliance Walkin – Quality Analyst 26th April 2016

Walkin Interview from 25th April 2016

Job Description
• Candidate has to maintain daily, weekly & monthly reports
• Monitoring agents performance
• Transaction Monitoring (remote or side-by-side)
• Provide feedback to teams on the basis of their performance
• Conduct briefings for the teams
• Perform regular quality checks and supervise the process
• Ensure adherence to Quality SLAs
• Conduct monthly PKT on the floor
• Refresher TNA to be shared with the trainer

Salary: INR 1,00,000 – 2,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Executive
Role: Quality Assurance/Quality Control Executive
Experience: 1 – 2 Years
Location: Hyderabad
Openings: 3

Interested candidates can walkin on 26th April 2016 at 10 am with updated resume
Beside Big Bazaar , Abids , Sagar Plaza, 4th Floor,
Abids, Hyderabad.

Candidate Profile
– Overall 12 and above months of experience in BPO industry preferably General Insurance.
– Applicant should not be on active CAP/DAP/EDP
– Minimum 80% quality score

Company Profile
Reliance General Insurance is one of the leading private general insurance companies of India. We offer an exhaustive and customized basket of insurance products that include motor, health, travel, student travel insurance etc with over 94 customized insurance products

Contact Details
Recruiter Name: HR
Telephone: 9700227471

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