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RR Donnelley Walk in – Customer Service Associate

Job Description:
* Candidate has to handle calls, emails, facsimiles & order exceptions. Work primarily entails Order management which in turn involves release processing, handling general inquiries & returns, track & trace, data handling etc
* Communicate with Sales/Customers via Fax/Email to collect information or update information
* Receive return requests, identify reason for return, document appropriately and arrange for return of goods (if applicable)
* Receive order information from customers and sales representatives and enter details into the order entry tool. Orders can be received via phone, e-mail & facsimile
* Communicate with Sales / Customers via Fax / Email to collect information or update information
* Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards

Experience: 1 – 2Years
Industry Type: BPO / Call Centre / ITES
Role: Associate / Senior Associate – (NonTechnical)

Location: Chennai

Interested candidates can walkin on Monday – Friday (Weekdays) 10.30 am- 1 pm with updated resume

Venue Address:
RR Donnelley Floor 6, Prestige Polygon
471, Anna Salai,Teynampet
Chennai, Tamilnadu,
India 600018

Candidate Profile:
* Candidate should be Graduate with experience in client servicing
* Good oral and written communication skills
* Excellent presentation and layout skills
* Customer service orientation
* Ability to function in a dynamic and changing environment

Contact Details:
Contact: Maria David
Telephone: 04466075096

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2018-01-21T14:27:26+00:00