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* Candidate has to contact for all incoming requests and issues.
* Interact with clients from onshore communicate feedback
* Work with the onshore team to implement rule adjustments effectively
* Assist in determining the impact of a particular approach taken on a project on the entire workflow and largely the business.
* Handle all escalations from Onshore, sales or development team
* Partner with Sales team including assisting in ensuring their adherence to response policies, timing SLAs, and tracking requirements
* Coordinating with the Client Services team to ensure correct data is provided and if not reaching out to get missing information to process the job
Experience: 1 – 3 Years
Industry Type: BPO / Call Centre / ITES
Role: Associate / Senior Associate – (Technical)
Interested candidates can walkin from Monday – Friday between 10.30 am and 1 : 30 pm with updated resume
RR Donnelley Floor 6, Prestige Polygon
471, Anna Salai
Chennai, Tamilnadu, India 600018
* Candidate should be Good in oral and written communication skills
* Good analytical, reasoning logical skills
* Ability to function in a dynamic and changing environment.
* Preferably MBA graduates are considered)
Contact: Maria David