Job Description: • Candidate has to attend training sessions to grow knowledge of products and to develop customer service skills. • He/she has to process and log incoming calls into the CRM system. • Resolving phone, walk-in, mail, fax, and email customer inquiries. • Forwarding and escalating inquiries to relevant individuals and departments. • Contact […]
Job Description: • Candidate should understand customer issues / complaints and respond in accordance • Adaptive, ready to learn, contribute and deliver consistently under pressure • Good interpersonal skills, including the ability to deal with people from a wide range of backgrounds, ages and temperament • Manageable skills on MS Word & Excel & Good […]
Job Description: • Candidate must have a thorough understanding of the assigned product/ project. • Communication with the internal team and inter-group coordination. • Participate in generating technical documentation of product/ package. • Keep compliance with Newgen Quality Systems and Procedures. Industry: IT Services & Consulting Functional Area: IT & Information Security Role Category: IT […]
Job Description: • Candidate has to make out bound calls following up on outstanding claims / accounts. (No Sales involved) • Make / Receive calls from customers relating to their invoices / outstanding / orders or collect insurance details. • Document and take accurate action on the information gathered from either the insurance representative or […]
Job Description: •Candidates with experience working in a sales-based incentive role will be preferred • Acquire new clients through leads and family accounts grouping • Grow the liability base (CASAFD) of the bank by deepening relationships of premium mapped customer base • Sell assets, wealth & other products (bank and third party) with a view […]
Job Description : • Candidate has to handle calls & assisting customers with their questions related to various products and services. • Flexible to work night shifts. • Excellent Customer service orientation • Min 6 months of work exp in the international voice process • Ability to work well under pressure with high attention to […]
Job Description: • Candidate has to generate new business/client base & promote research calls to increase volume & frequently. • Execute the orders on behalf of clients. • Daily processing & confirmation of trades. • Punch orders for clients on NSE/ BSE terminals. • Monitor client exposure limits. • Solving queries of the customers. • […]
Job Description: • Candidate should be Under Graduate / Graduate with good communication skills (English, Hindi & Marathi) • Knowledge of basic computer operation good listing & responding skills. • Work in a 24/7 work environment Rotational shift. • Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of […]
Job Description: • Candidate should be able to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service […]
Job Description: • Candidate has to deal directly with customers either by telephone, electronically or chat • Must have excellent Verbal and Written Communication skills. • Able to work in rotational night shifts (US) • Typing speed of 26 WPM, 90% accuracy. • Good logical reasoning & analytical skills. Industry:IT-Software / Software Services Functional Area: […]