Job Description: • Candidate has to attend training sessions to grow knowledge of products and to develop customer service skills. • He/she has to process and log incoming calls into the CRM system. • Resolving phone, walk-in, mail, fax, and email customer inquiries. • Forwarding and escalating inquiries to relevant individuals and departments. • Contact […]
Walkins for dba 2019
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Tech Mahindra Walkin – Email Process
Job Description: • Candidate has to manage the day-to-day planning, for handling queries of customers over email and chat. • Candidate has to monitor, coaching and feedback, responsibility for delivery of the defined customer experience • Answering premium customer queries via call channel. • Age Between 18 to 35 years • Typing speed 25 WPM […]
Sykes Walkin – Team Leaders – Technical Support / International Voice
Job Description * Candidate has to revolve around the interaction with agents and customers * Accountable for providing an accurate reporting to the client. * Ensures that all agents are aware of their daily, weekly and monthly personal/team performance. * Accountable for reaching and maintaining the level of technical competence and customer service skills of […]
Hexaware Technologies Walkin – Quality Analyst
Job Description: * Candidate has to do auditing a given number of call on a daily basis. * Recording the feedback of customer service representative. * Collate daily and weekly reports. * Excellent communication in English & Hindi Salary:INR 2,00,000 – 6,00,000 P.A. Industry:BPO / Call Centre / ITES Functional Area: ITES , BPO , […]
American Express Services Walkin Interview – Customer Care Associate
Job Description: • Candidate has to process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling. • He / She has to highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times. […]
Tech Mahindra Walkin – Process Trainer (Blended Process)
GlobalLogic Technologies Walk-in Drive – Associate Analyst (29th March 2019)
Job Description: • Candidate has to timely deliver different project’s data at the highest possible quality standard. • Optimize existing processes, and provide ongoing feedback on tools and processes. • Interpret customer feedback, monitor satisfaction and help drive programs to improve numbers. • Exciting projects involving newest technologies. • Excellent compensation and benefits package, performance […]
Infosys BPM Walkin – Application / Production Support (23rd Feb 2019)
Job Descripton: .Net: • Candidate should understand Architecture Requirements and ensure effective Design, Development, Validation and Support activities. • Good understanding of the technology and domain(FS/RCL/MFG/HIL) • Should have worked on .Net development/implementation project • Must have experience in .NET, ASP.NET MVC, C#, WPF, WCF, SQL Server • Must have experience in Web services, Web […]
Sykes Walkin – Manager – Quality & Training
Job Description: • Candidate will be responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance. • Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed. • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement. • Responsible for monitoring/auditing, […]
Financial Software Systems Walkin – Back Office / Reconciliation / Operation Exe / MIS (13th February 2019)
Job Description: • Candidate will be responsible for reconciliation of VISA and MasterCard transactions. • Daily download of transaction files from the Bank, Interchange & FSS systems. • Reconciling transactions in system available at Banks site. • Reconciliation between all transactions in the Bank logs vis–vis FSS Logs. • Liaising with Bank / FSS teams […]