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Service Desk Analyst Engineer Resume Sample Format – Doc / PDF Template

Sample Resume Format for Service Desk Analyst Engineer – Word / PDF Template

Resume Headline : Senior system Engineer
Total Experience : 4 Years, 3 Months
Salary : Rs. 2.5 Lakhs
Current Employer : Virtusa India Private Limited
Current Designation : Senior System Engineer
Current Location : Chennai
Preferred Location : Chennai
Education : Diploma

CURRICULUM VITAE

                                                                          RESUME

Candidate Name                                                          PASSPORT NUMBER

EMAIL

MOBILE –

EXPERIENCE DETIALS:

 

S.NO

  

   COMPANY NAME

 

FROM     DATE

 

  TO DATE

 

DESIGNATION

   

    PERIOD

 

    1

 

EMPLOYER – Nebula Solutions Pvt.Ltd

CLIENT LOCATION – Wipro Info Tech

 

 

13-Jan-2011

 

 

13Feb2013

 

 

Desktop Support Engineer

 

 

2Years,1        Month

 

 

    2

 

EMPLOYER – Future Focus

CLIENT LOCATION –  IBM Solutions Pvt.Ltd

 

04Nov 2013

 

Till Present

 

Global IT support Engineer

 

Till Present

 

OVER ALL EXPERIENCE: 3.10 YEARS

Profile: Senior Service Desk Engineer L2                                                        Nov 2013 – Present

Virtusa Pvt.Ltd,  (IBM)India Pvt Ltd

Professional Experience:

  • Installation and Troubleshooting of OS (Windows XP, vista, Windows 7)
  • Active Directory – Users, Groups, DL’s, Computer Accounts, Network Printer, GPO management and share folder management.
  • Exchange 2010 – User mailbox, share mailbox, Distribution List, Active Sync Management
  • SMTP Server – Access Provisioning, quarantined Mail Release and Mail flow log.
  • Lync 2010 – Access creation, Policy modification through Lync web Console.
  • Data Encryption – Bit locker (MBAM 2.5), Installation, troubleshooting and maintenance.
  • McAfee Antivirus – Azure Frame package, DLP agent, DAT and patch update – Installation, troubleshooting and maintenance.
  • SCCM 2012 R2 – CCM Client installation, Software and Patches and maintenance.
  • VPN – Vasco token activation, Cisco/Juno’s pulse VPN client installation, Pulse secure installation, AD based remote access provisioning and troubleshooting
  • Software –MS SQL server, Visual Studio, Apache tomcat, Eclipse, Java, Oracle SQL Developer installation and troubleshooting.
  • Office Products – MS office 2010/2013, Office 365- Outlook & One Drive, MS Visio, MS Project installation and troubleshooting.
  • BYOD- Mobile Iron configuration (MDM-Mobile Device Management), Troubleshooting mobile email access, Mobile calendar sync, Mobile device Management portal.

 Responsibilities:

Profile: Floor Support Engineer                                                                                   Jan 2011 – Feb 2013

Nebula Solutions Pvt.Ltd, (Wipro Info Tech.)

  • Cisco & Nortel switch port issues handling using Putty Tool.
  • Installation and troubleshooting VPN client, Soft token, Lync client.
  • Installation and Troubleshooting of OS (Windows XP, vista, Windows 7).
  • Troubleshooting Login Profile issue, Domain Trust Relationship issue and login script issues.
  • Installation, configuration and troubleshooting of Network printer/Scanner and shared folders.
  • Installation & troubleshooting of Anti-Virus, Citrix ICA Client, and SCCM agent.
  • Installation and troubleshooting of MS office Products, Adobe Reader and writer, SAP GUI, Oracle client, Java related applications.
  • Technical Support for all project related Application Software, Web based application issues

WORK DESCRIPTION – HARDWARE:

  • Handling OS issue in both Windows XP/ 07/8.1
  • System Assembling
  • Hardware related Troubleshooting

EDUCATIONAL BACKGROUND:

 

S.NO

   

     EDUCATION

    

       SCHOOL / UNIVERSITY

     

       GRADE / %

 

 YEAR OF PASSING

 

 

   1

 

Diploma In          Computer Technology (DCT)

 

P.T.Lee Changalvarayan Nayakar A Polytechnic College

 

 

       Grade A

 

 

2010

 

   2

 

SSLC

 

ELM. Hr.Sec.School,   Purusaiwalkam, Chennai

 

         70%

 

          2006

           

PERSONAL DETIALS:

FATHER NAME

DATE OF BIRTH     :

NATIONALITY        :

GENDER                  :

AGE                          :

RELIGION                :

MARITAL STATUS:

DECLARATION :

I hereby declare that the above furnished details are true and correct to the best of my knowledge. Given a chance to work in your esteemed organization I would work with almost sincerity and to the satisfaction of my superiors

PLACE  :                                                                                                          Yours Faithfully

DATE    :                                                                                                        Candidate Name

 

Download Sample 1 Resume Service Desk Analyst Engineer – Word Format / PDF Format

Updated: December 30, 2017 — 5:20 pm

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