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Service Desk Team Leader Resume Sample Format – Doc / PDF Template

Sample Resume Format for Service Desk Team Leader – Word / PDF Template

Sample 1


Resume Headline :
Remote Support & Systemadmin
Key Skills :
Windows Specailization
Total Experience :
6 Years
Salary :
Rs. 2.50 Lakhs
Current Employer :
PCS Technology
Current Designation :
Senior Remote Support
Last Designation :
Remote Support Engineer
Current Location :
Mumbai
Preferred Location :
Mumbai
Education :
B.Com

CURRICULUM VITAE

 

Candidate Name

 Address:

Email Address:

Contact No:

CAREER OBJECTIVE

To pursue a challenging position in a company with a dynamic environment which allows me to utilize my inherent strengths, skills and offers scope for professional and personal growth.

PERSONAL DETAILS

Date of Birth                  :

Nationality                      :

Gender                           :

Language                       :

ACADEMIC QUALIFICATIONS

EXAMINATION            PASSING YEAR BOARD/UNIVERSITY
B.COM. 2012 MUMBAI UNIVERSITY
HSC 2007 MAHARASHTRA BOARD
SSC 2005 MAHARASHTRA BOARD

TECHNICAL QUALIFICATION

  • MCITP (Windows Server 2008) from RST Forum.
  • Certification: Windows Server 2008 Active Directory configuration (70-640 exam).

PROFESSIONAL SKILLS

OS Windows 9x, XP, 2000, VISTA & 7, Windows Server 2003, Windows Server 2008 R2

NETWORKING

Protocols, IP Addressing of IP4 & IP6,Sub netting etc. , Wireless Networking

ANTI-VIRUS TOOLS

Microsoft Forefront Endpoint Protection, Quick Heal, Symantec, MacAfee, AVG, Escan

APPLICATIONS & OTHER

Configuring MS-OFFICE, VPN, MS Exchange Outlook, and all users Required software’s

• Work with Group policy objects and Security policies.

• Can work with Active Directory users and computer.

• Can work with DNS, DHCP, and IIS etc.

• WSUS

WORK EXPERIENCE DETAILS

Worked as a Desktop Engineer in L.A Technologies (1.3 year).

Worked as a System Administrator in Magus Customer Dialog (3 years).

Worked as a System Administrator in Corporate Infotech Pvt. Ltd. (1 year)

Currently working with PCS technology as a Team Leader.

Company                                :   PCS Pvt. Ltd.
Designation                            :   Team Leader (TL) in Technical Service Desk.

Nature of work

• Providing remote support for issues related to Windows operating system.

• Configuration email on blackberry and android phones.

• Worked on the escalation issues within troubleshooting provide fast & quick resolution, take confirmation from customer, provide the root cause of the computer issue and educate the customer.

• Configuration and troubleshooting of MS outlook, Outlook express.

• Administering of user accounts and computers on the Active Directory.

• Configuration / Installation/ troubleshooting of the various type of the software, windows, printer /scanner, USB devices issues on customer system via remotely.

• Daily reporting to higher management.

• Properly documentation of the customer computer issue, steps taken to for troubleshot & resolution in

Sapphire (call logging tool)

• Working in an SLA based environment, maintaining adhering and compliance.

• Interacting with the user regularly. Answering all customer’s issues and requests, Repo builds while handling the calls.

• Satisfy to user with fast & quick resolving the user’s computer issue within SLA.

• Assist to provide fast & quick resolution with our team members (Level 1),

• Ensured 100 % error free resolution of all kinds of different applications through Remote Assistance.

Company                                :   Corporate InfoTech Pvt. Ltd
Designation                            :   System Administrator

Nature of work

• Managing Active Directory Users Account Groups & Computers.

• Configuring RAID Volumes.

• Maintaining Wireless Networks.

• Troubleshooting of Basic LAN’s and System issue support.

• Managing and Monitoring Mail Clients Microsoft Outlook and Outlook Express.

• Maintaining antivirus up to date & software’s updates.

• Supporting customers on calls.

Company                                :   Magus Customer Dialog.
Designation                            :   System Administrator

Nature of work

• Managing Active Directory Users Account Groups & Computers.

• Configuring FTP and other WEB Services.

• Configuring DHCP and DNS Servers.

• Troubleshooting of Basic LAN’s.

• Worked on Microsoft Outlook & Outlook Express.

• Mails backup and data backup regularly.

• Troubleshooting on critical mail related issues.

• Creating Roaming Profile & Group Policy.

• Antivirus and other software’s need to check.

Company                                :   L .A Technologies
Designation                            :   Desktop Engineer

Nature of work

• Installation of Operating System (Win 98, XP & Vista).

• Installation of other various software’s.

• Antivirus Installation and updating.

• Updating about new technologies.

DECLARATION

I hereby declare that above information is true to the best of my knowledge.

Candidate Name

Download Sample 1 Resume for Service Desk Team Leader – Word Format / PDF Format

Updated: December 26, 2017 — 6:35 pm

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2018-01-18T10:09:13+00:00