Sample Resume Format for Service Desk Team Leader – Word / PDF Template
Sample 1
Resume Headline : Remote Support & Systemadmin
Key Skills : Windows Specailization
Total Experience : 6 Years
Salary : Rs. 2.50 Lakhs
Current Employer : PCS Technology
Current Designation : Senior Remote Support
Last Designation : Remote Support Engineer
Current Location : Mumbai
Preferred Location : Mumbai
Education : B.Com
CURRICULUM VITAE
Candidate Name
Address:
Email Address:
Contact No:
CAREER OBJECTIVE
To pursue a challenging position in a company with a dynamic environment which allows me to utilize my inherent strengths, skills and offers scope for professional and personal growth.
PERSONAL DETAILS
Date of Birth :
Nationality :
Gender :
Language :
ACADEMIC QUALIFICATIONS
EXAMINATION | PASSING YEAR | BOARD/UNIVERSITY |
B.COM. | 2012 | MUMBAI UNIVERSITY |
HSC | 2007 | MAHARASHTRA BOARD |
SSC | 2005 | MAHARASHTRA BOARD |
TECHNICAL QUALIFICATION
- MCITP (Windows Server 2008) from RST Forum.
- Certification: Windows Server 2008 Active Directory configuration (70-640 exam).
PROFESSIONAL SKILLS
OS | Windows 9x, XP, 2000, VISTA & 7, Windows Server 2003, Windows Server 2008 R2 |
NETWORKING |
Protocols, IP Addressing of IP4 & IP6,Sub netting etc. , Wireless Networking |
ANTI-VIRUS TOOLS |
Microsoft Forefront Endpoint Protection, Quick Heal, Symantec, MacAfee, AVG, Escan |
APPLICATIONS & OTHER |
Configuring MS-OFFICE, VPN, MS Exchange Outlook, and all users Required software’s
• Work with Group policy objects and Security policies. • Can work with Active Directory users and computer. • Can work with DNS, DHCP, and IIS etc. • WSUS |
WORK EXPERIENCE DETAILS
Worked as a Desktop Engineer in L.A Technologies (1.3 year).Worked as a System Administrator in Magus Customer Dialog (3 years).Worked as a System Administrator in Corporate Infotech Pvt. Ltd. (1 year)Currently working with PCS technology as a Team Leader. |
Company : PCS Pvt. Ltd.Designation : Team Leader (TL) in Technical Service Desk.Nature of work• Providing remote support for issues related to Windows operating system. • Configuration email on blackberry and android phones. • Worked on the escalation issues within troubleshooting provide fast & quick resolution, take confirmation from customer, provide the root cause of the computer issue and educate the customer. • Configuration and troubleshooting of MS outlook, Outlook express. • Administering of user accounts and computers on the Active Directory. • Configuration / Installation/ troubleshooting of the various type of the software, windows, printer /scanner, USB devices issues on customer system via remotely. • Daily reporting to higher management. • Properly documentation of the customer computer issue, steps taken to for troubleshot & resolution in Sapphire (call logging tool) • Working in an SLA based environment, maintaining adhering and compliance. • Interacting with the user regularly. Answering all customer’s issues and requests, Repo builds while handling the calls. • Satisfy to user with fast & quick resolving the user’s computer issue within SLA. • Assist to provide fast & quick resolution with our team members (Level 1), • Ensured 100 % error free resolution of all kinds of different applications through Remote Assistance. |
Company : Corporate InfoTech Pvt. LtdDesignation : System AdministratorNature of work• Managing Active Directory Users Account Groups & Computers. • Configuring RAID Volumes. • Maintaining Wireless Networks. • Troubleshooting of Basic LAN’s and System issue support. • Managing and Monitoring Mail Clients Microsoft Outlook and Outlook Express. • Maintaining antivirus up to date & software’s updates. • Supporting customers on calls. |
Company : Magus Customer Dialog.Designation : System AdministratorNature of work• Managing Active Directory Users Account Groups & Computers. • Configuring FTP and other WEB Services. • Configuring DHCP and DNS Servers. • Troubleshooting of Basic LAN’s. • Worked on Microsoft Outlook & Outlook Express. • Mails backup and data backup regularly. • Troubleshooting on critical mail related issues. • Creating Roaming Profile & Group Policy. • Antivirus and other software’s need to check. |
Company : L .A TechnologiesDesignation : Desktop EngineerNature of work• Installation of Operating System (Win 98, XP & Vista). • Installation of other various software’s. • Antivirus Installation and updating. • Updating about new technologies. |
DECLARATION
I hereby declare that above information is true to the best of my knowledge.
Candidate Name
Download Sample 1 Resume for Service Desk Team Leader – Word Format / PDF Format