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Shriram Value Services Walkin – Quality Manager



Job Description
• Candidate has to perform call monitoring and provides trend data to management team.
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call centre staff.
• Prepares and analyzes internal quality reports for management staff review.
• Handle team of Verification dept & Quality Analysts.

Salary: INR 5,00,000 – 7,50,000 P.A. Best in Industry+incentive+bonus
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Quality
Role: Team Leader-Quality Assurance/Quality Control
Experience: 6 – 11 Years
Location: Chennai

Interested candidates may walkin on at 10 am with updated resume
Venue
Shriram Value Services Ltd.
141 Prakash Towers,
Ground Floor,
Kandhanchavadi Chennai-41.
Landmark- Opp YMCA School / Next to IGP building

Candidate Profile
* Candidate with two years of call centre customer care experience, preferably in insurance project.
* Experience into Insurance will be added benefit.
* Excellent oral, written and interpersonal communication skills.
* Knowledge of customer care processes and techniques.

Company Profile
Shriram Value is a leading IT and BPO services company, with strong technology and domain expertise in Insurance , Financial Services , HR services and Business Process Management with a proven track record of delivering high quality solutions.

Contact Details
Recruiter Name: Yamuna
Email: myamuna@shriramvalue.in
Telephone: 9884055173

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2016-12-10T08:45:34+00:00