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Snapdeal.com Walk in – Customer Service Executives 28th & 29th Sep 2016 - Archieved

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Job Description:

Venue Address:
28th & 29th Sep 2016 (11: 00 am till 04: 00 pm)
Interview Venue – Snapdeal, ASF Center, 362 – 363, ASF Center Udyog Vihar Phase IV, Gurgaon – 122008.
Job Location – Gurgaon

Mandatory documents to carry for interview:
1. CV
2. Last 3 months salary slips (and appointment / appraisal letter, if possible) from current company
3. Relieving letter / experience letter from last company

Roles and Responsibilities:
* Respond to a high volume of customer calls and emails in accordance with pre – established company guidelines and procedures.

* Enter all relevant information regarding customer inquiries into the respective tracking system
* Accuracy in resolving customers concern and taking regular follow up
* Achieve the desired targets is Solved%, Adherence, Quality Metric
* Achieve the Customer Sat target on a daily basis

Industry: Internet / Ecommerce
Role Category: Voice
Role: Associate / Senior Associate – (NonTechnical)

Job Requirements: –
* Graduation is must
* Must have at least 6 months of customer service experience;

* Must possess strong written Oral communication skills in order to effectively communicate with customers of vast ages, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner
* Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict
* Must be able to work a flexible schedule to meet the needs of the business – Rotational Shifts
* Day shifts for female candidates

Company Profile:
Jasper Infotech Pvt Ltd.

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